Customer Contact

One of Udio’s focuses is to assist the supervisor with their shift, which is why we added the customer contact widget to the dashboard. We recommend all supervisors display this widget in a prominent position on their dashboard. 

The customer contact button is on three different screens: dashboard, sessions (above) and ‘people’ page. 

Tap ‘contacted’ when you have either spoken to a customer or assigned an achievement/course completion to record the date. 

If a customer has not been ‘contacted’ within XX days, the customer’s name will appear on the dashboard widget. The customer with the highest number of days will appear first. 

Please give this time to settle down as no one in Udio at the moment will have been ‘contacted’.