Direct Debit

Tracking Payments

All accounts flagged with Direct Debit information will have their invoices ‘paid’ four hours after raising. In the billing account, you will see the payment transaction with the notation showing your payment provider.

Reports

Payment List

This report is not to be included in your banking. You can filter on types (payment provider) and status ('finalized', 'all' or 'only in processing')

Finalized – Transactions have been submitted and finalized in the Batch process. Transactions are both Successful and Unsuccessful.

All – Displays all transactions in 'Finalized' and 'Only in Processing' status

Only in Processing – Transactions that have been submitted but not finalized

Payment Batches

This report allows you to see all the batches with the date and time stamp as well as the Events Log

Rejected Payments

There will be rejected payments, to view these accounts, go to the Outstanding Invoices Report in the Reports Section.

Filter on facility or all facilities and a date range. Tick the box ‘Automatic payment error’, this will display all the payments that have rejected.

You can see the reason for the rejection and depending on your businesses policy you have the ability to Retry the payment.

*The customer will receive an emailed payment invoice when the transaction has been completed successfully.

**Whenever the customer has an outstanding invoice (amount), Udio will pay it off within 4 hours of the invoice raising.