Reverse Unpaid Invoices

When a staff member starts a POS transaction but doesn't take payment and leaves the screen, this will create an unpaid invoice. This will reduce your stock count meaning it will be incorrect during your stocktake.

How to identify Unpaid Invoices

•       Under 'All sale orders' filter by the relevant date and tick 'Unpaid'
•       This will display all the unpaid items

How to reverse Unpaid Invoices

•      Click on the date and time under 'Created'
•      In the top left-hand corner, it will say 'Status: Closed'
•      Click on 'Reverse & Cancel'
•      Confirm by clicking 'Cancel & Reverse'

Once you reverse the invoice, your stock will be ‘returned’ to the store, providing a more accurate stocktake. The reversal will be recorded in the history along with a Note of Cancellation of order ________.