Sending SMS

SMS is currently available in Australia and Singapore. Unfortunately, we can’t offer SMS to New Zealand at this time due to the way the country’s telcos are set up. To activate SMS or to find out more, please email hello@udiosystems.com. 

There are different types of SMS’ that you can send out. It is recommended that you send a test SMS to yourself before sending one out to everyone.

Please Note - Any linespace is counted as a character or characters.

Ways to Send SMS

As with emails, there are two ways to send SMS: automatically via ‘configure events’ or manually as a mass message.

Configure Events

As with emails, you can set up SMS to send in conjunction with an event. 

For example, you might want to send an SMS to customers when a payment is rejected.

  • Go to ‘settings’ and under ‘emails & notifications’ click ‘configure events’
  • Find the event you want to set SMS up for and under the SMS tab, click ‘Add SMS’ to create your template, remembering that the total character count is 160

Once created, an SMS will automatically send to the customer when the event is triggered.

Send Mass SMS

Just like sending a mass Email, you can sent a Mass SMS to customers.

First, create the SMS template remembering to keep in mind the maximum character count. To create your template:

  • Go to ‘settings’ and under ‘emails & notifications’ select ‘SMS templates’
  • Click ‘new template’ in the top right-hand corner
  • Once created, go back to ‘settings’ and under ‘emails & notifications’ click ‘send SMSs’
  • On the next screen, click ‘send SMSs’ in the top right-hand corner
  • Select the relevant SMS template, update the event type and select whether to send to bill payers only or everyone on the list, then ‘proceed’
  • Click on the magnifying glass to select your filters and click ‘filter’
  • Scroll to the bottom of the page to check the information, including the template selected and click ‘proceed’ (note: there is one more confirmation step before the SMS sends)
  • The final page shows the number of recipients, the number of SMS credits remaining and the number that will be used; enter the number of phones as prompted and 'send SMSs to x phones'

Send SMS to an individual

Just like an email, you can go to the customer’s people page, check that their contact details include a primary mobile number and click 'send SMSs' - select the SMS template, check the information and ‘confirm’.

Send SMS from a Session

Occasionally, you may need to send an SMS to certain sessions.

  • Go to the session you wish to notify, click ‘view details’ and select ‘notify
  • Choose the notification category and click ‘proceed’
  • Select the people you want to send the SMS to and create the message

Note: Once you click ‘proceed’ the SMS’ will send - there is no extra confirmation page