Cancel Sessions and Apply a Credit or Make Up

There will be times when you’ll need to cancel a session or the bookings due to a sudden closure, such as the plant room failing. 

We strongly recommend that you test this in Sandbox before proceeding in Production to ensure this does what you need it to.

Cancel Sessions and Apply a Credit or Make Up

Go to the ‘sessions’ section in the left-hand menu:

• Click ‘cancel sessions’ in the top right-hand corner
• Select the sessions you want to cancel (use ‘select’ only and only do 6 or so at a time)
• Select the action you wish to do:
  • Option 2 ‘cancel sessions & bookings’ – ‘issue vouchers using the first cancellation rule’ is to apply a make up if set up
  • Option 3 ‘cancel sessions & bookings – ‘apply credits for regular bookings, return vouchers for once off bookings’
• Click 'confirm'

The session(s) will be cancelled and for option 3, the credit will be applied to the customer and make up vouchers reinstated. 

Please note, when you cancel a session, the booking numbers will not be displayed on the bookings statistics report. 

If you still want to see the booking numbers, you can cancel the bookings for that session and the credits and make up re-issue will also work. This has to be done for each session.