To Cancel Sessions & Bookings

There will be occasions where you will need to apply either a make up or credit to a number of sessions at the same time.

Cancel a Session or Booking

To cancel a single session or multiple sessions, go to the 'sessions' section:

• Filter to find the session that needs deleting and click 'view details'
• Click on 'cancel session' at the top of the page
• You have the option to tick: 
  • Cancel this session
  • Cancel this session and apply first cancellation rule for all bookings
  • Cancel series (series code) with the starting date
• Click 'confirm' to cancel the session 

Issue vouchers using the first cancellation rule

If you select this function, it will issue a voucher back to the sessions you have selected.

Apply Credits for regular bookings and return vouchers for once-off bookings

If you select this function, all customers will receive either a credit because it's their regular booking or for single bookings it will return the voucher used such as a Make Up.

This will also cancel the session which will remove the booking information form the Bookings Statistics (by Course) Report.