Configure Cancellation Rules

There will be times when customers need to cancel a lesson. This section details the rules your business has with regard to a customer cancelling a booking via the portal (for example, you may choose to issue a make up voucher).

Add a New Cancellation Rule

•       Click on ‘Configure cancellation rules’ and select ‘Add New Cancellation Rule’
•       Add information for the course, booking type, voucher type, voucher quantity and usage by customers (this lets you decide if a customer can cancel a lesson)
•       Click ‘Confirm’
•       Repeat for all courses

Edit a Cancellation Rule

•       Click on the ‘Edit’ button next to the cancellation rule you wish to edit to make the changes
•       Make the changes and click 'Confirm'

Delete a Cancellation Rule

•       Click the ‘Delete’ button next to the cancellation rule you wish to delete
•       Click ‘Confirm'