Configure Cancellation Rules
There will be times when customers need to cancel a lesson. This section details the rules your business has with regard to a customer cancelling a booking via the portal (for example, you may choose to issue a make up voucher).
Add a New Cancellation Rule
- Click on ‘Configure cancellation rules’ and select ‘Add New Cancellation Rule’
- Add information for the course, booking type, voucher type, voucher quantity and usage by customers (this lets you decide if a customer can cancel a lesson)
- Click ‘Confirm’
- Repeat for all courses
Edit a Cancellation Rule
- Click on the ‘Edit’ button next to the cancellation rule you wish to edit to make the changes
- Make the changes and click 'Confirm'
Delete a Cancellation Rule
- Click the ‘Delete’ button next to the cancellation rule you wish to delete
- Click ‘Confirm'
