Configure survey questions

Customer data can be extremely useful for marketing, advertising and public relations work. Udio can help you gather this important feedback by prompting your staff to ask customers targeted questions, such as “where did you hear about us?” or “why are you leaving?” You can then view the answers under ‘reports’.

For a faster setup, we’ve pre-populated this section with some data.

Adding New Survey Questions

•       From Settings, click on ‘Configure survey questions’
•       Click on ‘Add New Question’
•       Choose from the scenario and type in the question
•       Add another under ‘Choices’
•       Type in the first choice and add another to repeat
•       When finished click on ‘Confirm’
•       Repeat the process to add more questions

Editing Survey Questions

•       From 'configure survey questions' click on ‘Edit’
•       You can untick ‘enabled’ to disable the question or choice. You can also add another.
•       Click ‘Confirm’ when edit is complete

Deleting Survey Questions

Questions can be deleted if there are no prior answers, otherwise, you can just disable them.

•       From 'configure survey questions' click on ‘Delete’
•       Click ‘Confirm’ to delete the question